EP 177 Jan 28, 2020 6:00:00 AM

EP177: Nancy Gwynne-Vaughan - When Should You Fire Your Bookkeeping Clients?

with Nancy Gwynne

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30-second brief

The first time Nancy Gwynne-Vaughan fired clients, she let nine go in one day — terrified her income would vanish. Instead, it went up. On this episode of The Successful Bookkeeper, Nancy, who runs a bookkeeping business serving lawyers, walks Michael Palmer through the exact moments she knew a client had to go — the dishonesty, the disrespect, the loss of control over the books — and how she exits without leaving anyone in the lurch. If you've been agonizing over a client you know isn't a fit, listen before your next appointment. You'll hear yourself in this one.

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Show notes

Changing something dramatically in your business is scary.

Even more so if that shift involves mass firing your clients.

But according to our returning guest today, Nancy Gwynne-Vaughan, who is a bookkeeper that helps lawyers grow their practices profitably, it needs to be done once in a while as you go along in your business.

By doing so, you'll see a much better growth and structure in your business and personal life.

During this interview, you'll discover...

The signs and tips on when to fire your clients
The significance of working for your clients’ best interest
The importance of honesty, respect, and protection between bookkeepers and clients

For Nancy’s LinkedIn page, click this link.

For her Twitter, go here.

To check out her previous Successful Bookkeeper podcast episodes, explore below:

EP 33: https://www.thesuccessfulbookkeeper.com/episodes/33
EP 90: https://www.thesuccessfulbookkeeper.com/episodes/90
EP156: https://www.thesuccessfulbookkeeper.com/episodes/156

To contact her, email info@bookkeepingforlawyers.ca.

Full transcript

Nancy Gwynne-Vaughan: So the first time I fired clients, I fired 9 at a time, and I was terrified, absolutely terrified about was I going to be able to replace that income, would I ever get another client after I let them go. But you know, surprisingly, what happened when I did that was I had a much better ordered life. I was not running around to multiple offices anymore, and my income actually increased. It increased because I was able to I spend longer periods of time working with the really good clients. I did better work for the existing clients and I had more mental and emotional bandwidth just to handle the business. You're listening to The Successful Bookkeeper with your host, Michael Palmer. Listen each week as inspiring guests share their secrets of success to help you increase your confidence work smarter, and build a business you love. This episode of The Successful Bookkeeper is brought to you by purebookkeeping.com, the proven system to grow your bookkeeping business. Welcome back to The Successful Bookkeeper Podcast. I am your host, Michael Palmer, and today's show is going to be An awesome one. Our returning guest is a bookkeeper who owns Graham Consulting and Training, Inc., which specializes in helping lawyers grow their practices profitably. Nancy Gwyn Vaughn, welcome back to the show. Thank you so much, Michael, and it's a great pleasure to be back. Well, it's always a pleasure to have you. And for those that maybe haven't yet, and I know they will go back and listen to one of your episodes, please just introduce yourself and let us know who you are.

Well, I am a bookkeeper who specializes in bookkeeping for just lawyers. I began my journey about 30 years ago working in a law firm and became their bookkeeper and office manager. I did that for about 20 years and then it became time to look for something else, and I decided that I really loved the accounting piece. And so I got a couple of clients and a couple of more, and now we have a full-fledged business going. With an office and a couple of staff, and we're having a blast. That's beautiful. That is— it's excellent. Well, for those, though, that already know you, have listened to you, how have things been since our last episode? Things are crazy. Absolutely crazy. Inspired by Debbie Roberts, who, when I read The E-Myth Bookkeeper, she said that she went to Europe during tax time, which I thought was amazing. And my daughter is currently in the UK. Doing an internship at a beautiful

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