EP328: Shelli Warren - How To Upgrade Your Leadership Skills

Michael Palmer: In order to have a business that is going to be sustainable with a high level of longevity, we got to stop this team turnover. Every time you have someone quit, it stalls the business. And it's a hardship on you as the CEO and on the business itself. You're listening to The Successful Bookkeeper with your host, Michael Palmer. Listen each week as inspiring guests share their secrets of success to help you increase your confidence, work smarter, and build a business you love. This episode of The Successful Bookkeeper is brought to you by purebookkeeping.com, the proven system to grow your bookkeeping business. Welcome back. Welcome back to the Successful Bookkeeper Podcast. I'm your host, Michael Palmer, and today's show is going to be a fun one. Our returning guest is a team and leadership coach with bizchicks.com, and she's the host of the Stacking Your Team podcast, Shelley Warren. Welcome back to the show. I'm so happy to be back. It's great to have you. And, and, uh, last time we chatted, we, we uncovered so many great nuggets for our audience, for our listener, and I'm looking forward to doing the same today. We will. Yes. Now, last time you were on the podcast, we discussed building a dream bookkeeping staff. This time around, we're going to be talking about leadership. But before we get into that, maybe give— because I'm sure there's going to be a few listeners that maybe haven't listened to that first episode, they're going to go back and do it. Again, and I'll go and look up the number. So, we'll let everyone know where they can go listen to that first episode because it was excellent. But give us a little bit of background about you and how you got to be doing what you're doing today, and then we'll get into leadership.

Shelli Warren: Well, thank you. So, I worked at Procter Gamble for over 25 years leading technical teams. So, I was working— sometimes I had like up to 60 people that I was responsible to with these multimillion-dollar projects that were leading billion-dollar brands. So when you have large teams with a high level of expertise and you're under the gun for turnaround and vertical startups and, you know, not impacting the supply chain, you really have to learn quickly how to engage with your team, keep everyone motivated, including when there's failures, and then also just realizing that through the diversity of the teams that I was serving, I myself had to really pour into my own development as a leader, including