with Melissa Morris
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Melissa Morris (Feb 21): You don't know what you didn't know and everything that's living in your head, we've, we've got to get out of there. And I've seen too where those business owners are making a lot of assumptions and they think their team should know how to answer that email from a client or how to respond to that question about a receipt or, or whatever the situation may be. And, and they don't, and it's not because they're not qualified or because they're not a great team member. Just you have your own way of doing things and we need to get that out of your head and documented and then supported by a proper project management tool so that your team can successfully support you. You're listening to The Successful Bookkeeper with your host, Michael Palmer. Listen each week as inspiring guests share their secrets of success to help you increase your confidence, work smarter, and build a business you love. This episode of The Successful Bookkeeper is brought to you by purebookkeeping.com. The proven system to grow your bookkeeping business. Welcome back to the Successful Bookkeeper Podcast. I'm your host, Michael Palmer, and today's show is going to be a great one. Our guest is the owner of a project management and operations consultancy called Agency Authority. She uses her 10 years of agency experience to help business owners maximize their team, increase their productivity, and grow their profits. Melissa Morris, welcome to the show. Hi, Michael. Thanks so much for having me on. It's great to have you. Melissa, I'm looking forward to getting into project management and operations conversations, but before we do all of that, please let us know a little about you and your career journey leading up to this point.
Yeah, so I spent 10 years working in ad agencies. I got my bachelor's in advertising and spent a decade working in the agency life in that space. I was the account executive, but I was also at a boutique agency, so I was wearing a lot of hats, which often happens in agency life. So I spent a lot of time managing deadlines, budgets, clients, team, all, all the things, right? And then I decided that I was ready to go out on my own, and I left the agency. This was Let's see, this was 2016. So I left the agency I'd been working at and I decided I was going to go do marketing consulting and serve some clients in the community. I got them on board and I realized, hmm, why don't I like this as much as I liked working in the agency? And what I
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