EP489: Jenny Groberg - Turning Small Steps Into Big Wins - Part 2

Speaker D: I think it's important that anybody listening, that you go for it and you imagine what that looks like. I didn't go into this with the intention of having a big company. It happened one employee at a time. You know, you said, how do you get to 30 employees? Well, I start with one. You're listening to The Successful Bookkeeper with your host, Michael Palmer. Listen each week as inspiring guests share their secrets of success to help you increase your confidence, work smarter, and build a business you love. This episode of The Successful Bookkeeper is brought to you by purebookkeeping.com, the proven system to grow your bookkeeping business. Welcome back. Welcome back to the Successful Bookkeeper Podcast. I am your host, Michael Palmer, and today is the finale of a two-part series with Jenny Groberg, who is the founder of Book Smarts Accounting and Bookkeeping. In this episode, she shares how she transformed her team into a high-performing force and made key moves in pricing, delegation, and client fit to build a seven-figure firm. Let's check that out right now.

Jenny Groberg with Sage ad: You know, up until maybe the last 2 or 3 years, we had a lot of hobby employees, meaning they just worked at BookSmarts because it was a hobby and they liked to have something for a few hours each day. The, the problem is, is that, that is, that was okay for a time, but then if there's this workload or a need, they're not really willing to take on any more work to help the team. And sometimes there might be a big push with a client or with something, and we need to pull people on to have them help. And so it just became apparent that 10 hours, we hired you for 15 and you're only giving 10, that's not going to work. And we, you know, try to encourage them, we need 5 more hours. And they say, well, this is all I can do. This is all I'm happy with. I can't do more. And then it just comes to the point where it's like, no, we are We are here to help women. We are here to develop women, but we also need women that can work and that can help BookSmarts. Does that make sense? So that has been a little bit of a tricky shift to go from hobby employees to we have to have better boundaries and say, no, we actually have to have a minimum of 15 hours. And if there's a need, we do need you to pitch in. And so, so that's been a little tricky. My manager does a really beautiful job at managing that, but But when I look at timesheets and I see some employees that are barely