EP485: Geni Whitehouse - The Secret To Making Clients Feel Smart & Seen - Part 2

Ad Read: But we just don't have time if we're doing what I call the gerbil wheel, if we're on the gerbil wheel of doing the same thing over and over again. Every month is a new month. Where do I find time to ask 3 or 1, even 1 new question when I'm busy doing the stuff that I have to do? And we've gotta focus our attention on fewer clients, but deeper work for those clients. And that's when we create the capacity to do the kind of work that matters to those clients. You're listening to The Successful Bookkeeper with your host, Michael Palmer. Listen each week as inspiring guests share their secrets of success to help you increase your confidence, work smarter, and build a business you love. This episode of The Successful Bookkeeper is brought to you by purebookkeeping.com. The proven system to grow your bookkeeping business. Welcome back to the Successful Bookkeeper Podcast. I'm your host, Michael Palmer, and today is the finale of a two-part series with Jeanie Whitehouse. And in this episode, she offers actionable tools and key mindset shifts to help you connect more deeply with clients and embrace the role of advisor with confidence. Let's dive into that conversation right now. Now you're, you're in a, in a niche that gives you even more superpowers because you see this, you see it from front to back, top to bottom, and you see it happening multiple times where you can say this, you know, this is what happens when you put a quarter in the machine. That's right. I don't want to know what kind of machine you're putting quarters in, Michael, but I get that. I get the concept. Oh, I got young kids. So, you know, one of those horses at the, at the store, if they still have them in a few places. Oh, wherever we can put quarters there. They're begging for quarters. And get one of those things, those sticky things that slide down the wall. Those are big with my grandchildren.

Geni Whitehouse: Oh, yeah. They load these up at the arenas. They have those banks of like little toys that you're going to vacuum up and candies and all that stuff everywhere you go. It's like, you know, in this day and age, there's no tap to get that stuff out yet. That's right. Thankful. Oh Lordy, those were the days. Yes. So I was going to say, you had me— you totally threw me with the quarter thing there, Michael. The machine, you know what, you put a quarter in here. This is— oh yeah, I've worked with— I mean, how many wineries have you worked with in your— in your day? We have, we