EP407: David Hartley - Embracing The Future: Hybrid Success - Part 2

David Hartley Part 2 with BILL ad (Mar 12): there's gonna be some crazy stuff that happens in the next 5 to 10 years. I think when we look back in 10 years of sort of how much change has taken place, it's gonna be like me when I look back now over 3 decades of my career. We may see the same amount of change in that 10-year period that I've seen in my last 30 years, which is massive. But I think that's the potential of what could be coming at us. You're listening to The Successful Bookkeeper with your host, Michael Palmer. Listen each week as inspiring guests share their secrets of success to help you increase your confidence, work smarter, and build a business you love. This episode of The Successful Bookkeeper is brought to you by purebookkeeping.com, the proven system to grow your bookkeeping business. Welcome back to the Successful Bookkeeper Podcast. I am your host, Michael Palmer, and it is part 2 of our 2-part series with business and technology executive David Hartley. And in this conversation, he shares his insights about hybrid working and how it affects you, the bookkeeping business owner. All right, let's get to that conversation.

Michael Palmer: As small businesses, there's so many things that we could be doing that we're not. That we know we should be doing. And AI is actually helping us get to those other things because we can get the workhorse doing a lot of this heavy lifting and then we can actually get to executing on some of it with the team that we have. So it's not about— in a small business, likely not at this point— taking, it's just enabling us to do more with less. And then eventually all that evolves too because there's going to be new skill sets needed. And I really like what you're saying about the knowledge that an individual has about all of that information. Like you had given the example, there's all of these choices, but having that acumen of knowing, well, what is the most successful and fruitful way to go about doing something? That's extremely valuable. And also, here's AI and all of it's going on, and then you've got information. The world's going to change around how we share information, I think. If you think about here, if I have information and I dump it into the public realm, well, that's what we've been doing with the internet. We're putting all our information into the internet and now these machines are taking that information. The world might change. It might be like, "Yeah, I'm going to keep my information to