EP357: Crystalynn Shelton - How To Ensure Client Success

Michael Palmer: people like me, bookkeepers and accountants, can sit at a computer literally for hours without standing up and taking a break. So even something as simple as setting your timer on your phone, and for me it's every 90 minutes, I set that timer, I get up and give myself a 15-minute break, either take a walk or, you know, just have a cup of coffee or do something to just step away from the work. You're listening to The Successful Bookkeeper with your host, Michael Palmer. Listen each week as inspiring guests share their secrets of success to help you increase your confidence, work smarter, and build a business you love. This episode of The Successful Bookkeeper is brought to you by purebookkeeping.com. The proven system to grow your bookkeeping business. Welcome back to the Successful Bookkeeper Podcast. I am your host, Michael Palmer, and today's show is going to be a fun one. Our guest has led the accounting departments of Fortune 500 companies like Paramount Pictures, Texaco, and Intuit. And taught for more than a decade at UCLA Plus. She's the author of Mastering QuickBooks and runs her own consulting business. Krystalyn Shelton, welcome to the show. Thanks so much, Michael. I am excited to be here. Yes, well, it's our pleasure to have you. And, and as I just read, quite, quite an interesting career that you've had. And before we get into everything, I'd love for you to share your career journey leading up to this point.

Crystalynn Shelton (April 18): Absolutely. So as you mentioned, I started in the corporate world working for Fortune 500 companies, and I really enjoyed it. Moved up the ladder fairly quickly for the most part and was managing accounting departments at the companies that you mentioned. And after several years of doing that, I started to reach burnout, primarily because of the long hours. I pretty much put in probably about 65+ hours each week, 6 to 7 days a week. And so I knew I needed to look for other opportunities. One of the projects that I was tasked with at one of these companies required me to actually train my staff on how to use a new accounting software. And at the time it was SAP. So I took on that project and fell in love with teaching and training. So I decided to pursue my certification in QuickBooks. And as you mentioned, my actual first training job was adjunct instructor at UCLA Extension, which I am still there today and enjoy thoroughly. Nice. And, and how did it then go from, uh, your— that to your