How to Deliver Amazing Customer Service (and Stand Out as a Bookkeeper)
Customer service doesn’t have to be complicated, it comes down to one simple idea: doing the right thing, every time.
Practical, operator-to-operator writing from 20+ years of bookkeeping business-building — and a community of 43,000+ bookkeepers walking the same road.
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Customer service doesn’t have to be complicated, it comes down to one simple idea: doing the right thing, every time.
There’s a point where working harder...stops working. Most bookkeepers hit it without realizing: You put in extra hours You double-check...
The bookkeepers who thrive today aren’t just recording numbers — they’re bringing much more to the table. You're in a precarious position...
Inspired by Stephen Covey’s bestselling book, I started thinking about what these habits look like in the world of bookkeeping. Be...
It’s an uncomfortable question. But it’s one every bookkeeper should ask. Imagine you’re a business owner scrolling LinkedIn looking for...
And too many bookkeepers confuse the two. Why? Because bookkeeping is a technical skill. Getting clients is a communication skill. One is...
Most bookkeepers spend years mastering reconciliations, reporting, compliance, and cleanup work. But no one teaches you how to: generate...
It’s easy to look at other bookkeepers and think: “They charge more than I do.” “They have better clients.” “They’ve figured something out...
This is one of the hardest lessons to learn as a bookkeeper. Saying yes to the wrong client can quietly cost you - much more than saying no...
Simple question - uncomfortable answer. If you’re billing by the hour, you’re selling time. And time has a ceiling. There are only so many...
It doesn’t happen all at once. It starts small...almost harmless. You shave a little off your price to “win the client.” You say yes to...
The best bookkeeping firms don’t look busy. No overflowing inboxes. No last-minute client requests. No constant scrambling at month end....
Sometimes the hardest part isn’t the work itself - it’s getting started. Feeling the forward motion generated by completing a series of...
In a competitive bookkeeping industry, technical skill alone isn’t enough to attract and keep great clients. Prospective clients are...
If you’re a bookkeeper still chasing clients - it’s time to rethink your approach. The most successful bookkeepers don’t chase. They...
It starts as a thought: “What if they say no?” “What if I lose the client?” “What if they think I’m too expensive?” So you wait. And you...
Bookkeepers are some of the hardest-working professionals I know. You’re organized. Detail-oriented. Always on top of deadlines. Always...
Too many bookkeepers are stuck in conversations about price. Hourly rates. Monthly fees. Discounts. But here’s the truth: when clients see...
Running a bookkeeping business can be overwhelming, but Debbie Roberts, co-founder of Pure Bookkeeping and co-author of e-Myth Bookkeeper,...
One bad hire can cost a bookkeeping business more than money. It costs time. It costs energy. It costs client trust. And sometimes...it...
Growth doesn’t require complexity. It requires courage. The courage to leave comfort. The courage to hire before you feel fully ready. The...
Do your clients only reach out when something’s wrong? “These numbers can't be right.” "Where is all the money going?” "This is worse than l
Everything is running fine. Your clients are steady. Your workflow is familiar. Your systems “work.” Nothing is on fire. And...
Referrals grow when you take the lead. It means clearly communicating who you help, how you help them, and what problems you solve best....
Most bookkeepers are selling the wrong thing. They sell: reconciliations transaction coding monthly reports payroll processing But here’s...
Many bookkeepers think they have a sales problem. They want more leads. More referrals. More clients. But often, the real challenge isn’t...
As bookkeepers, we often think of our work as structured, precise, and tied to numbers on a screen. But here’s the truth: great ideas don’t...
For many bookkeeping firms, referrals remain the most reliable source of new business. Yet networking often feels inconsistent or...
They’re limited by design. You’ve built your business around your time: Hourly billing Custom workflows for every client Saying yes to...
But not all friction is bad. In bookkeeping, growth rarely feels smooth. You take on a new client…and your workflow gets stretched. You...
That one decision changed everything. For a long time, I believed the “right” way to grow my bookkeeping business was to build everything...
Contingency planning isn’t about expecting the worst—it’s about being ready for it. By putting systems in place now, you protect your...
Discover how building the right structure in your bookkeeping business can lead to financial freedom and success, transforming your life...
If you feel like everything in your bookkeeping business runs through you…it’s not just a feeling. It’s a bottleneck. You’re the one...
“I’ll be happy when I get more clients.” “I’ll be happy when I hit my revenue goal.” “I’ll be happy when things finally calm down.” Sound...
Confidence in public speaking isn’t about eliminating nerves—it’s about transforming fear into energy and purpose. For bookkeepers,...
Look after the nickels and dimes — and the dollars will look after themselves. It’s easy for business owners to focus on the big numbers:...
One of the most powerful skills a bookkeeper can have isn’t technical. It’s curiosity. Curious bookkeepers don’t just record transactions....
Bookkeepers spend a lot of time supporting everyone else. You help business owners stay organized. You help them understand their numbers....
Success in bookkeeping isn’t just about keeping the numbers balanced. It’s about protecting your business so it can thrive long-term. By...
Being a good bookkeeper means your numbers are accurate, your reconciliations are clean, and your clients trust your work. But being a...
Most bookkeepers think about an exit strategy years down the road. But the truth is - your exit strategy isn’t something you start when...
Learn how intelligent automation transforms firms.
See the risks of using the wrong kind of AI in accounting and how to get it right.
You'll learn how to use AI in accounting with confidence and why human overview is non-negotiable.
Most professionals have a to-do list. But bookkeepers should also have a “stop doing” list. Sometimes the biggest improvements in your...
Bookkeeping can feel crowded. So many bookkeepers offering the same services. Competing on price. Trying to stand out. Trying to win the...
Innovation in bookkeeping isn’t just about tools—it’s about perspective. When you tell a better story and consistently build client trust,...
It’s a rule every craftsperson knows. It applies just as much to bookkeeping. Rushing through reconciliations, categorizing transactions on...
Most bookkeeping businesses start this way. The workflow lives in your head. You know which client needs bank recs first. You remember who...
Most bookkeepers don’t have a time problem. Most bookkeepers have a fragmentation problem. Five minutes answering a client email. Three...
It comes from small decisions - made consistently. Most bookkeeping business owners have a plan...somewhere. Notes in a notebook. Ideas...
Fraud is more common—and more costly—than many business owners realize. But it’s not inevitable. With the right systems, oversight, and...
Bookkeepers are used to being everywhere at once. Answering emails Chasing receipts Reconciling accounts Meeting deadlines Keeping clients...
Ever feel like your bookkeeping business is busy...but not actually growing? When all your time goes into deadlines and deliverables...
Community isn’t a luxury—it’s a necessity for growth, resilience, and long-term success. When bookkeepers connect, they share more than...
Many bookkeepers pride themselves on being indispensable. Clients trust you. Your team relies on you. You’re the safety net. But being...
How much of your day involves: “Did you get my email?” “Can you resend that invoice?” “Where do I upload this receipt?” “Can you remind me...
Let me share a story. Two years ago - a bookkeeper we'll call Rebecca - was exhausted. Her days were filled with reconciliations, emails,...
They work late. They check numbers twice. They constantly say “just one more thing" or "I'll do it myself". They feel like they can nev
The firm of the future is already taking shape. It’s digital, strategic, and people-centred —powered by smart systems, strong leadership,...
After speaking with hundreds of bookkeepers, I’ve noticed one pattern that shows up again and again: Sustainable growth doesn't come from...
Getting bookkeeping clients today has nothing to do with “posting more.” And everything to do with positioning differently. In today’s...
Many business owners view bookkeeping as a compliance task—something they “have to” do for the tax office. But bookkeepers are in a unique...
As your bookkeeping business grows, HR can no longer be an afterthought. From hiring to compliance, the risks are real—but so are the...
Bookkeepers are experts at tracking the numbers for their clients—but when it comes to their own business, many don’t apply the same...
Whether you're transitioning from corporate life, launching a solo practice, or rethinking your business after a life event, this...
Continuous learning isn’t an expense—it’s an investment in the longevity and success of your bookkeeping business. It keeps your skills...
Inspired by the Successful Bookkeeper Podcast interview with Amber Mac, this article explores how bookkeepers can harness technology,...
Compliance is one of the most valuable—but neglected—areas for small business owners. Bookkeepers who step into this gap aren’t just adding...
Get Peter Cook’s full breakdown of how bookkeepers can grow with simple, client-focused marketing strategies.
Profit shouldn’t be an afterthought—it should be built into every client’s business model from day one. Bookkeepers are in a perfect...
Bookkeeping is more than balancing numbers—it’s about building relationships based on trust, ease, and reliability. Focusing on client...
Ethical hacker and cybersecurity expert Ted Harrington breaks down what bookkeepers must do to protect their clients' sensitive data in an...
Hiring is one of the biggest challenges for growing bookkeeping firms—especially for owners used to doing everything themselves. Nancy...
Bookkeeping isn’t just a technical service—it’s a relationship business. When your systems are strong, your team is aligned, and your...
Garry Carter shared a global perspective on the bookkeeping profession—its past challenges, current transformation, and future...
LinkedIn Customer Success Leader Perry Monaco shares invaluable strategies for bookkeepers looking to generate leads and grow their...
Most growing pains in bookkeeping stem from three things: pricing too low, doing too much manually, and serving the wrong clients....
Imagine running a thriving bookkeeping firm with 12 staff, charging premium rates, and only working one day a week. That’s exactly what...
Start small. Document one high-value workflow, run it with your team, refine it, then automate what you can. Over time, your practice...
Small business coach and educator Ron Trucks shares how even a little bookkeeping education can go a long way.
Connie Kadansky talks about sales call reluctance and gives depth, clarity, and a path to move through it.
Angela Meharg shares her insights reveal why reporting matters—and how bookkeepers can add more value by focusing on it.
Megan Goodall shared how choosing clients with intention has helped her build a successful, values-based practice.
Learn the three mistakes holding bookkeepers back from six-figure advisory services!
Learn the Three Metrics Every Bookkeeper Should Master for Stronger Client Advisory!
Learn how AI offers a way to work smarter, deepen client relationships, and improve profitability!
Karine Woodman highlights several of these, focusing on practical, systems-based improvements that every bookkeeper can implement.
Communication expert Mark Bowden shared why learning a few simple body language techniques can help bookkeepers gain trust, build stronger...
Shep Hyken explored how small business owners can set the tone for brilliance in their client interactions. The takeaways are powerful for...
Actionable insights on how identifying and articulating your strengths can unlock new levels of effectiveness in your bookkeeping business.
For bookkeepers, who often navigate complex financial language and client relationships, strong communication skills can be the difference...
Stephanie Kelcey, shares how she built a thriving practice amid significant life challenges. Her story offers valuable lessons for...
Lisa Campbell shares the strategies she use to grow her solo bookkeeping practice into a scalable business with a team—and how other...
You'll learn the 5 essential steps to building your business continuity plan.
Growing a successful bookkeeping business isn’t just about technical skill—it’s also about knowing who you serve, how you serve them, and...
Growing a bookkeeping business takes more than technical skills. It requires clear focus, repeatable processes, and the willingness to step...
Running a bookkeeping business takes more than technical expertise. If you're not seeing the growth you want, the issue might not be your...
Success comes from continuous learning, strategic networking, process improvements, and a commitment to client relationships.
Success doesn’t happen overnight, but small, consistent improvements lead to big results. Prioritizing confidence, efficiency, marketing,...
Cheryl Knight talks about building systems, trusting your team, and shifting your mindset from doing everything yourself to leading a...
Debbie Roberts, co-founder of The E-Myth Bookkeeper, shares her hard-earned insights on transforming the hiring process into a reliable...
Traditional bookkeepers focus on recording past transactions, but today’s most successful bookkeepers take a proactive approach, helping...
QuickBooks Pro Advisor, Shannon Lavender shares how finding, building and using the right systems can help you build your dream bookkeeping...
QuickBooks Pro Advisor, Shannon Lavender shares how finding, building and using the right systems can help you build your dream bookkeeping...
The bookkeeping industry is evolving rapidly. New technology, automation, and changing client expectations are reshaping the profession.
Pricing expert Mark Wickersham shared practical strategies to help bookkeepers shift their pricing mindset and boost their earnings.
On The Successful Bookkeeper Podcast, productivity expert Laura McClellan shared valuable insights on overcoming common challenges that...
Goal setting is an essential practice for any bookkeeper who wants to grow their business. By creating a roadmap and holding yourself...
Living a life with no regrets isn’t about reckless decisions—it’s about making intentional choices that align with your values. The best...
Learn 6 time-intensive tasks bookkeepers can automate now!
The bookkeeping profession is undergoing significant changes, and those who embrace innovation and focus on delivering value are poised to...
You'll learn how to prepare your bookkeeping business for an emergency.
Value pricing isn’t just a pricing strategy—it’s a business model transformation. By focusing on outcomes and building stronger client...
Whether you’re just starting out or looking to grow an established practice, success lies in your ability to adapt, learn, and deliver...
The future of bookkeeping lies in transformation. By adapting to technological advancements, building stronger client relationships, and...
Growing a bookkeeping business is a dynamic journey filled with opportunities for learning and development. By embracing change, adopting...
Confidence and leadership may not seem like typical skills required for running a bookkeeping business, but they are crucial for long-term...
Building a successful bookkeeping business requires resilience, strategy, and a commitment to continuous improvement. This blog highlights...
Peter Cook, a master business coach and co-founder of Pure Bookkeeping, shares valuable insights into what it takes to build a sustainable...
Small business success often hinges on the right balance between technology and relationships. Melika Hope brings a unique perspective to...
Michael E. Gerber reveals how his groundbreaking philosophy has empowered small business owners, including bookkeepers, to turn...
Learn five ways bookkeepers can pick a secure technology partner!
Louie Prosperi, CEO of the Institute of Professional Bookkeepers of Canada (IPBC), shared valuable insights on how bookkeepers can overcome...
Sage conducted a survey with 1000 accountants and bookkeepers across six countries to understand what they’re feeling, their challenges,...
Learn to manage clients virtually!
Learn vital tips to help you build a tech-savvy practice that thrives!
Learn how automation can benefit your bookkeeping business!
Learn vital tips to help you embrace and thrive in this new technological era!
In the first episode of the Ask Lisa YouTube series, Lisa Campbell details how to successfully start a bookkeeping business.
Learn best practices to ensure your bookkeeping business is a profitable one!
In the first episode of the Ask Lisa YouTube series, Lisa Campbell details how to successfully start a bookkeeping business.
Learn about the launch of the Ask Lisa video series and how it can help bookkeeping business owners!
Learn how payroll and HR data can be turned into business intelligence for your business.
Discover the top bookkeeping conferences in 2024, offering valuable insights, networking opportunities, and professional growth for...
Learn 6 easy strategies to make sure your vendors pay you on time, every time.
Begin 2024 on the right note by learning about 3 Canadian Legislation Changes!
Unlock streamlined talent acquisition for small CPA and bookkeeping firms. Get a comprehensive checklist to swiftly onboard the right...
You'll learn why passwordless authentication can be a benefit to your data security.
You'll learn why having instant payments is so important to bookkeeping business owners.
Shawn Coultice shares 5 reasons why bookkeepers should investigate a manufacturing niche.
Discover how to find the perfect brand name for your bookkeeping business and why it matters. Elevate your business and stand out from the...
Learn how to achieve sales mastery with action-oriented sales conversations. Create a powerful sales dialogue and boost your sales success...
Martin Chee shares 4 ways bookkeepers can increase profit margins from e-commerce clients.
There are two common errors bookkeepers make in setting prices for their work. Here is how to correct those mistakes and set your business...
Addressing client objections is one of the most important steps in developing a strong business. See the two most common examples and how...
Understanding what influence is and how you can build a brand around it can be difficult for new business owners. See what our experts have...
Rewiring the way you think about yourself and your business goals is vital to creating a business you love to run. Make the change and read...
It can be hard to set the right price for your business’ services. Learn 5 expert tips on value pricing to increase profits and score...
Shawn Coultice shares 5 ways to reduce manual journal entries for your manufacturing clients.
Learn four methods of pricing to start charging what you deserve and make your bookkeeping business more profitable.
Value pricing can help you charge what you deserve for your business. Use these two simple strategies to get started with value pricing.
Networking is an essential part of growing your business. Learn how to build relationships and win clients with these 3 networking tips.
Shawn Coultice shares 5 ways that bookkeepers can help their manufacturing clients with automation.
Anyone can master sales if they use the right mindset and approach. Discover the three ways to make sales easy, profitable, and enjoyable.
Networking isn’t just for extroverts. Learn to build the right approach to networking as an introvert and play to your social strengths...
It can be difficult to feel productive when working from home, but with these simple changes you can master your work from home set-up.
Sales can be intimidating, but it doesn't have to be overwhelming. Learn the 5 key aspects of the sales process to overcome fear and become...
Passion, adaptability, and growth are key to being a great leader. Learn how to add the aspects of an effective leader’s mindset into your...
Attracting your ideal clients can be a challenge, but it doesn’t have to be impossible. Learn a better way to bring in these clients in 4...
Building and scaling a new bookkeeping business is a lot of work. Follow these tips to grow with intentional goals and keep your momentum.
Learn the three tips you need to make sales feel more natural for yourself and instill confidence in your work for any could-be clients.
Many bookkeepers don’t have enough clients while others don't know what to do when they land a big client. Learn how to lead and keep that...
If you are thinking about starting your own bookkeeping business, or if you are just getting started, then read on for three key tips from...
Managing a virtual business isn't without its challenges, but it can bring substantial benefits. Learn more about how you can overcome the...
When starting a solo bookkeeping business, you can expect to grow along the way. We hope you can learn from others who faced obstacles and...
Software is changing the world. Years ago, bookkeeping processes were done manually. Today, tools like LiveFlow are changing this. More in...
In this post, you'll learn about the importance of bank statement automation.
In this post, you'll learn about eCheck payment processing and how it can be useful for your bookkeeping business.
In this guide, we give you the top seven ways to attract more bookkeeping clients and build your profitability.
NettTracker removes the need to update a spreadsheet and to create any of the manual journal entries involved with the handling of fixed...
Everything you need to know about The Successful Bookkeeper Summit. Including featured speakers, the best sessions, and how to get the most...
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