Ask 500+ episodes anything.
Twelve years of conversations with the bookkeepers who built it — every episode and article, instantly searchable and answered in their words.
Across the episodes, the bookkeepers who raised prices successfully did three things in common — and the order matters.
1. They got crystal clear on the value before the conversation. Every pricing shift in the library happens at a catalyst moment, not from learning a methodology. For Kimme Lafayette it was COVID hitting her cash flow. For Dan Baker it was a client doing $600K in revenue with a $19K T4 — the number was undeniable.
2. They structured the conversation as an invitation, not an announcement. Brad Wolford's "reverse opt-out" letter is the cleanest template: clients had to opt out of the new pricing, not in. Almost nobody opted out.
3. They accepted that some clients would leave — and that's the point. The clients who don't pay more are usually the clients draining your evenings and weekends. Letting them walk is what unlocks the capacity for the next tier.
Find what you need by topic.
Raising prices without losing clients
Making your first hire
Firing clients who drain you
Installing systems that run without you
Scaling a real team
Building a 6-figure solo practice
Mindset, burnout & the ceiling
Selling, exiting, legacy
What bookkeepers are asking.
Browse the archive.
Joey Coleman - What You Need To Know About Customer Retention
Twyla Verhelst - Why You Must Get To Know Your Bookkeeping Clients
Mark Wickersham - What You Need To Know About Pricing Your Bookkeeping Services
Lisa Campbell - What You Need To Know About Scaling Your Bookkeeping Business
Sarah Facio-Davis - How Relationships Can Grow Your Bookkeeping Business
Nikki McGraw - How You Can Overcome Challenging Times
Michael J. Gelb - What You Need To Know About Public Speaking
Carl Reader - What You Need To Know About Business Strategy
Cheryl Parker - How To Manage Grief While Running Your Bookkeeping Business
Andrew Royer - What You Need To Know About Running A Successful Business
Jennifer Hume - How To Set Up The Right Systems In Your Bookkeeping Business
Colin Nanka - How To Use Your Failures To Succeed In Business
The podcast is free.
What makes it useful — that's membership.
Unlimited AI. The templates guests actually reference. A year of BKOS Marketing. The community of 43,000+ bookkeepers who've been where you are. All for less than one billable hour a month.
- All 500+ podcast episodes
- Basic show notes
- 30-second AI briefs on every episode
- Ask TSB — 3 questions per day
- Free weekly newsletter
- Summit live access
- Limited community access
- Unlimited Ask TSB — plus saved conversations and memory of your firm
- Enhanced transcripts with chapter markers & saveable highlights
- Episode Action Packs — the templates guests actually reference (Brad's opt-out letter, Kimme's pricing calculator, Teresa's exit playbook)
- 1 year free of BKOS Marketing$1,200 value
- 20% off Pure Bookkeeping~$780/yr
- 10% off all TSB programs (Freedom Gateway, Clients, Pricing, Scale)
- Free access to paid events (Beyond Bookkeeping, quarterly intensives)
- Full Komunily community — 43,000+ bookkeepers, all channels
- Monthly live AMAs with past podcast guests, hosted by Lisa
- Partner freemiums + discounts (Dext, Profit First Professionals, approved tech stack)
- Full summit recordings library
-
🎁 Annual bonus: Launchpad Program, bundled free$199 value
Exclusive to annual members. The prerequisite workshop for every program.
Michael Palmer
Michael is the founder of The Successful Bookkeeper and a co-founder of Pure Bookkeeping. He hosts the TSB Podcast — 500+ episodes interviewing bookkeeping business owners, coaches, and operators. He doesn't bookkeep; he's spent 20+ years building the infrastructure that helps bookkeepers build real firms. Based in Richmond Hill, Ontario.
More about MichaelYour move.
Start free. Ask TSB three questions. If one answer is worth $29 to you, you already know what to do.
Start free