EP64: Alexis Prenn - How Receipt Bank Can Help You Provide A Better Client Experience


If your systems regarding it aren't great, your whole bookkeeping business suffers.Today, there are plenty of tools in the marketplace that help heal this pain point, but today we'll focus on one - Receipt Bank.

What is it?

Receipt Bank extracts the key information from your clients' bills, receipts and invoices, removing the need for manual data entry. It then allows you to publish this data directly to their accounting software.

During this interview, our guest, Alexis Prenn, who is Receipt Bank's Co-Founder & CEO, will discuss...

  • How Receipt Bank can help you deliver an awesome client experience

  • Why you should always think of how workflow tools will ultimately result in giving customers value

  • The importance of reviewing your clients' files at least 2 times a week

To find out more about Receipt Bank, click here.


Michael Palmer: 01:06 Welcome to The Successful Bookkeeper podcast. I am your host, Michael Palmer, and today's show is going to be an awesome one. Our guest is an experienced entrepreneur who is the co-founder and CEO of Receipt Bank, which is software that extracts the key data from your bills, receipts, and invoices, and publishes it directly into your accounting or bookkeeping software. Alexis Prenn, welcome to the podcast. 

Alexia Prenn: 01:31 Michael, thank you very much indeed for the warm welcome and delighted to be here. 

MP: 01:35 Yes. And you know Alexis, your business, I saw a receipt bank actually at a bookkeeping conference recently here in the Toronto area, uh, called the Institute of Professional bookkeepers annual conference and I was right next to the receipt bank booth and I got to tell you, a lot of people pretty excited about receipt bank and we're signing up in droves. So I am really interested in learning more and helping our audience if they haven't already learned more about Receipt Bank. But before we do that, tell us about yourself. Tell us your background leading up to starting Receipt Bank. 

AP: 02:15 Michael, so I think by interesting enough is good business. At seven years old, we were founded in September 2010, um, and Rhonda Dolly in the technology world that we live in a, we are a seven-year-old stone. So, uh, and we were setting up speakers of the race of grades and Revenue Growth that we sustained over four or five days a year in excess of 100% the last four or five years. And uh, it's a little bit of a stale Jake, but, um, I would say, people, it's uh, if servicing bank is a certain-year-old starter and backward me a 55-year-old teenager. So my background is, um, my head office is in Ohio or London. We see by, I'm all Susan Sydney in Paris, in London, uh, in Washington DC. And we just opened, I think probably a better way to describe it. 

AP: 03:10 There's probably a desk, but it seems to be an office, uh, in, um, in South Africa. Uh, and we're also looking at opening in Canada in 2018. So we have quite a wide geographic spread. We literally started the business. My partner a cofounder, Michael Woods and I are pure because, in traditional startup terms, Michael was just terrible, terrible with his receipts. It's really as simple as that. And to show you how far the world and technology have moved. We started with basically offering clients a mail-in service and um, uh, and we offered them the miraculous turnaround time of 72 hours. Um, and um, so we were literally from day one, we were, uh, focused on supplying these services to accountants. Uh, we knew quite a few accountants from my previous business, which was an investment business and we had sold our investment products to high net worth clients through their accountants. 

AP: 04:13 And so I knew quite a lot of accountants. And when we came up with this idea, essentially, um, we went to the fair and accountants and they, all of them in the space over three weeks ago, they, all of them said to us, no, no, this is very interesting, but what we want you to take care of is not just the receipt. We want you to take care of the invoices and the credit nights. Essentially all of the costs and the business, uh, clients were happy to raise sales invoices, but none of them were interested in basically handling the costs. And after three weeks of saying no, no, no. You have to understand, we have a strategy, I think the modern world is pivoted into something called bookkeeping productivity. So it's very appropriate that you and I should be talking today because since, uh, October of 2010, receipt bank has basically been a pioneer in trying to increasingly simplify and indeed automate bookkeeping workflows and products. The nature of the business we are today. So just in terms of scale, we are a, I think it's the week we just broke 300 employees. Um, and we have raised over 80 million US dollars the last funding round and being in July, basically to spread the word, uh, to the technology and the software that our clients need and to sustain our growth at the sort of hundred percent plus, uh, annual growth rate, uh, in the years to come. So if that helps.

MP: 05:39 It's very helpful. It's very interesting. I love the story. I mean, what's interesting about our audience listener right now is that they work with people like you. They work with business owners, entrepreneurs, people that are either starting up a business or have been running a business for years. I mean it really matters. And so whilst it's interesting and we're going to get into a lot of the conversation about how this tool really helps our audience of bookkeepers, but it's also interesting to be in the mind of their client, of their customer. And I love the story of how you know, you are solving a personal problem for your partner. And then it evolved and grew into something that is, I mean, it's just remarkable the growth and eh, and where you are today. And I mean, it sounds like we're just at the very, you know, base camp, if you will, uh, of where you're going with your company. So I, my hat is off to you for sure. 

MP: 06:35 That's cool. You raised a very, very interesting points and try, I would like to congratulate you because you're the Phillip, but the point you made about youth, about intention and clients' experience and many when you think we'll be approaching our conversation today, thinking about you'd have to about that bookkeeping business and about the tools that they might be using, that bookkeeping business and the productivity that they might get in their bookkeeping business and so on, and then we'll actually completely forget about just how important it is to use these tools to deliver an awesome client experience. When we build a really great bookie thing, what is the client gets? What is the client getting at the moment? What is what acquire the kind of thing that an alive bookkeeper around the world since to deliver a wholesome time experience that they couldn't previously do?

AP: 07:24 We're mailing them an envelope, the materials of being a process on a desktop solution and maybe at the end of the year they were getting some kind of annual falls or angle tax return as a result of whatever they do like for the opportunity today is very much about what do these tools actually allow you, the bookkeeping owner, the bookkeeping practice to do, not only in terms of releasing your own product, but see in generally speaking, and you'll know much more about this than [inaudible], but generally speaking, as a rule of thumb, I work on the basis that a typical bookkeeper is looking after approximately 10 clients. Sometimes they're small, sometimes they're, it depends on the nature of the client themselves. But generally, it's one to 10 and bookkeeping using modern tools using receipt bank. Pretty powerful, uh, using, I'm sure that kind of workflows and processes that are advocated in the pure bookkeeping should be getting a ratio of one to 31 41 50. 

AP: 08:25 So a four, three, four, five times in their productivity. And one of the challenges, I'm sure many, many of your listeners with jobs is I've got a successful business, but I cannot find qualified staff. And what these kinds of productivity came to allow people to do is to, uh, historic, expand significantly their revenues and their profits without actually increasing their staff. And in fact, actually, you might enjoy the very first, uh, accounting customer that we had. We had it back in 2011. I promised her all kinds of wonderful things are going to happen to her and her current [inaudible] she noted very widely at me. Um, and three months off they're starting to work with receipt bank. She moved to a much, much smaller office. Um, and uh, that was a wonderful lesson in uh, what technology can often you have slightly unexpected things.

MP: 09:28 Beautiful. I love it. And you know, there are a few things you said there that we should unpack. Client experience is, you know, I actually don't think you, I think you're bang on with that message. I don't think a lot of people are thinking about the end result, what this is actually doing. And it's a mindset that I think if listener right now can grapple is going to have them lift their head really, really high because what essentially is happening when you're using products like receipt bank and of course pure bookkeeping, you're improving the efficiencies and Receipt bank, we were talking about a, you know, one to four-time productivity lift is that you're giving information much more quickly to your clients as well. And back in the day, as you mentioned, it was like, you know, this was, we were talking about an odd topsy on the finances. 

AP: 10:24 Whereas now we can get to real-time what's happening and in the, in the books and what can we do about it. So that it's actually we do have some power and control over shifting the business and making better decisions based on that. And that, you know, for small business was not available just a few years ago. I mean it would cost the cost to get there would just not be likely that they would invest to get that data so that this is what's, what's happening now is that the bookkeeper can actually be a leader in helping business owners drive growth and improve and business improvement and that, I mean that's, I think that's pretty awesome. I mean that's what I hold in my head all the time going out there to serve as my clients is that's what I'm trying to do for, uh, our clients and, and that's what they're doing for their clients. 

MP: 11:21 Absolutely. Just to really just continue on that theme, which is them, I remember five years ago actually with my wife's a bookkeeper, I tell him aren't, so I'm interested, my clients aren't interested in the, in the database, aren't interested in the reporting. I remember thinking that's a bit old. And it was only really when I understood a bit more because I realized that impact actually is a big one. Sign up. Why would you be interested in five, six, 12 months on dates? Why would you be remotely interested in the data? But as soon as you start to look at something, we internally we know practice management, uh, application practice platform. Uh, we look at if we have a metric called crime delay, and what we try and do is we try and basically encourage, uh, our bookkeeping and accounting partners focus on minimizing client's delay. 

AP: 12:17 How long is the client hanging on the back document? Because if they hang onto it a long time, it's clearly going to be out of date. Their accounts payable will be up to date. That reimbursement will be out of date, pretty much hangs off speed with which they can be processed. And so we give people visibility around, you know, how long is your client delay for the practice? How long is your client delayed with the individual clients? Um, clients who submit regularly don't shirk. It's just they simply don't churn practice to depo. As a bookkeeping owner, as a bookkeeping owner, certainly, you're in a situation where if your client is living regularly, you have to go into their filed regularly. The idea that you can just look at their file on the third Wednesday of the month, the three o'clock is out of date and you are the pick the person who's actually holding up delivering that client experience, not the client. And it used to be the clients. Now it's you and a lot of the bookkeepers around the world need to be thinking about, uh, you know, it's like cutting your grass and said to me, little and often you have to go into the file two times a week just to keep it up to date to make sure that the bank records are posted up. Current may not be bookkeepers or accountants, but they can spot on time and then they wonder why, what they're paying for. 

MP: 13:34 Yeah, absolutely. And you know, it is so interesting from the fact that this delay and what did you call it? It's a doe, the delay factor. 

AP: 13:44 It's the car cards are like, it's not, it's not, it's not unusual for. Really, really good practices aren't spending, um, a, a counseling partner, uh, has the part of it in three days. That means his clients are hanging on, on average that paperwork they could do no more than a week. So there, they're in a restaurant or they receive an invoice or whatever it is. And the delay in three days. So if he actually coming into the books regularly and reconciling that books are up to date on a basic killer three-day cycle. So that's pretty close to real-time. The counseling, that's pretty close to real-time information. But there is plenty of time to unpack that. You have quite delayed well in accessing a certain day. 

MP: 14:30 Beautiful. And that's a wonderful metric too to be thinking about. And there's a, there's a great saying, a I and sales and it, it goes and you've probably heard it sells them what they want, deliver what they need. And so have you heard that one before?

AP: 14:52 Uh, yeah. Sell them what they, and I come from my mentor and partner, Peter Cook, he's where I heard it first. But really if we think of this situation, you know, my clients don't want to report and you're right, it's like okay, what do they want? They want business growth, they want peace of mind, they want a, you know, to be successful. And so essentially if we talk about client delay and these sorts of metrics, you know, we're just changing the language a little bit to say, you know, what we're delivering is your ability to have peace of mind, your ability to grow faster, your ability to know and have certainty around your finances. They, you know, the reporting is how you deliver that. How you make that happen is what they need. And they don't know that they need that and they don't really want it. But if you can position it and that way tools like receipt bank, tools like Pure Bookkeeping tools like the QBO and Xero in these different tools out there that are now give us this ability like you say, to get to it like a three-day window where we're up to date. 

MP: 15:57 That wasn't that as we've mentioned, that wasn't there just a few years ago. So it's an exciting time, the times that we can actually sell them what they want and easily deliver what they need. 

AP: 16:09 Sorry. And crucially we thought we were away from a pure price conversation requirements to a costly experience. And I would just add, I would just emphasize that at the moment, and maybe, well maybe for the vast majority of people today in terms of the frequency with which they submit their documents, the number one pain points to bookkeepers around the world. You've actually got the document, the number one pain point by a country mile. It gets into the documents. And when you think about it is what is in it for the small business owner if you're just going to fit on them. So the important thing is just people's thoughts of missing and if you start to turn their documents, their documents around that their accounts are up to date on that, you know personally is probably not a bad idea. Just little and often and suddenly that the inflammation starts before the pain points for the bookkeeper is diminishing, by the way, not to use of the pain points. 

AP: 17:06 Let's say they hit the cost, this is the nagging and whatever and claim these are the constant kinds of trying, but it's also a cost in terms of the current experience. And ultimately people will just simply walk because they're just fed up. So your opportunity to to do these things little and often the feedback to the clients, what they're, you know how how up to date, their books are new are much, much more likely if you give them something back for them to give you what you need and you need the documentation to be able to do the GST, pst, the 18 tax returns, whatever it might be. And if we turn those round properly, quickly and give them the insight, then they are much, much more to use the pirates with more material. We need to do the compliance with the foundation, with all businesses. 

MP: 18:01 You know, it's so interesting this, this conversation. I mean it, I think it's coming at it at an angle that we haven't tackled before. And I love the fact that, I mean you've worked with so many firms all over the world and that, you know, the number one pain point is getting these documents and what this is all about is changing behaviors for people and creating new systems and process that support them. And change takes time. Changes are difficult, but once you build that new habit, that new muscle, it then becomes the new way. I think this is a real opportunity for bookkeepers to show leadership. I was speaking with someone just the other day and they were saying, you know, they were, they were having, they were making some mistakes in their business and their boss was, you know, saying, Oh, you know, you shouldn't make these mistakes. Uh, you know, like you got to get this right. And she had said that the bosses, why a wife actually came to her and pulled her aside and said, look at, you know, the mistake you're making. He made 12 times right before he got it right. So a lot of your clients, even though they may.

MP: 19:14 Well, there's no agenda based or marketing, did Michael Ever even, I'll make you, we're not seeing 12 times more mistakes than women. That's all that we're saying here. Is that correct? 

AP: 19:22 Well, we probably could say it. 

MP: 19:24 What's wrong with the church? 

AP: 19:28 My Dad used to always say, you're allowed to make 10,000 mistakes and then you need to quit enough. So, um, you know, we all make mistakes, but the point being that often people forget that it's almost this curse of knowledge when you know what you know, sometimes you don't share with others that you do know that. And sometimes you don't even really know that you know it and you're not aware that other people don't know it. And with bookkeepers and their clients, clients, entrepreneurs like yourself, type drivers, you know, they have to give the air of we're going to make this work. We're, we know what we're doing. Even though when you started Receipt Bank, it's likely you didn't know what the heck you were doing. You were like, we're just doing what we're doing. We think we know where we're going. But you're pivoting, you mentioned that, right? You pivot, you pivot. 

AP: 20:20 We, we had, we had no idea. We had absolutely no idea. It's very depressing. I normally have Stacy blue, you know, where it's not extensive management progress. We worked in three weeks starting 2010 and after three weeks, uh, we, we moved into your bookkeeping productivity. So in from day one, leader been family, sorry, I shouldn't say from week four, I should say, decree. We have been in the bookkeeping productivity business that made a change in 2011 2012 and it changed the gain and 13, 14. It changed the gain in 15, 16 train it changing again today. And as I look at it, you know, the, uh, the plans that we have for 2018 in terms of what we can enable our clients to do on behalf of their customers. Um, you know, there is another step-change in the street. There's another step-change in terms of anticipating what needs to happen to make it go quickly and the way that we can between the bookkeeper clients and we'll see by the waiting, we can shake that end-client experience. 

AP: 21:24 By the way, nobody knows what that looks like. Literally, nobody knows. Get clear in my mind is the mentee room. And we have, we carry the opportunity to decide whether it's carpet or, or hardwood floors with the opportunity to decide whether it's all paper or paints, wines or curtains, you know, the client experience and the small business owner. What is going to make them happier with the bookkeeping services? They receive a hassle possible past growing, perhaps more than less likely to, to, uh, to get into financial difficulty. Uh, and perhaps their finances are in such a, in such a, in such a meticulous state that, you know, lending decisions become easier. These are all things, but, um, I hope over the course of the next, you know, one, two, three years that we can, we can explore together and using our imagination that has come up with things that.

MP: 22:18 I agree. I think that's the leadership opportunity for bookkeepers is that the, they're just like you a, their clients don't necessarily know where they're going, but they may put on the air that they do and they need to, that's the brave face that they need to have. But don't let that detract you. You know what you know, you have the ability to bring exciting technology and exciting information and knowledge to them that will help them get there faster and be their guide, if you will, to navigating the financial end of things. And so I, that, that's what's I see as being really exciting of where we're at right now. And where we're going is that the tools have never been there at the price that they are at now. You know, uh, it's almost democratizing. I think it was Mark Benioff used to say all the time, Mark Benioff was the CEO is the Co-founder and CEO of Salesforce.com massive company. I'm sure you've heard of them. They, he would always say, you know, we're democratizing software where it used to cost $150,000 to buy a piece of software licensed to a piece of software. They're giving it to a company for $1,500 a year. Right? And that is giving the upper hand on small business. So, bookkeepers or small business owners, they work with small business owners. This is a great and exciting time to be in small business. 

AP: 23:39 I think there'll be any more. We just simply had just one for right. In terms of software, I would, um, I had lunch with our, probably our number one bookkeeping, uh, apartment. Um, and uh, uh, two years ago he was using to the same software that he is today. Two years ago he was nowhere near as good as the deans. Today, he's practice. And the, I wrote to him, I can't take any credit for this, but I wrote to him two years. When we saw him, I saw him, I wrote him a night thing. You know, I was surprised that the conversation that we didn't have, we didn't have conversations around the number of clicks or the numbers or pages that he has gone had to go through in order to achieve outcomes that, uh, that they need to do regularly every day. I mean, when I was trying to keep myself awake, we were not having that kind of detail conversation. 

AP: 24:34 And, uh, anyway, amazingly two years, two years on, as a result of his, you know, tremendous attention to detail, he has built a really outstanding bookkeeping practice. All of the metrics that we have, uh, demonstrate tremendous attention to detail. And I'm just in charge your, your listeners not defense that just, you know, taking out a subscription. So the problem, it may solve some of the problems. But in terms of, uh, in terms of making the most of what you bought in terms of making the most of what you feel using it is really about attention to detail on the other thing I would ask to that it's hard, Pete, how generous people are with their expertise and their knowledge in this community. Uh, it is one of the extraordinary features of the Internet. Uh, connectivity is kind of willing people are to share their solutions, share their wisdom, share that best practice. And so when you set out as a, as a bookkeeper, when you set out on this journey that feels you're on the road, that there are plenty of people, suppliers, uh, advisors, uh, and indeed, um, uh, firms such as Zillow, Michael, do, who are there to help you on that journey. And I always urge you to do that. It's about attention to detail. 

MP: 25:48 Love it. That is a, you know, I, I will second that. It's an incredible community there. There is no, uh, no question that, uh, people are there to help you and every organization that I've interacted with as well. So it's pretty exciting times. Now, let's, uh, let's talk a little bit about where people can, like, what is the best way for people to learn about how to have Receipt bank, helping them get there faster? 

AP: 26:18 That's a very good question. So the first thing is, I mean obviously you just got to receipt bank.com and you do request a callback. But what's, what's interesting about that there is some, they're really two sorts of questions that are going through your mind. One is it's very, it's the nature of the product. Uh, and you know, you can do reviews, you can look at the review. Now we are the number one rated, uh, an app on, on the Zurich, on the Zurich community page. We have more, more reviews, more Firestar reviews. Uh, we have, uh, we are also highly races in the QPA community. Uh, we will, I'm gonna have a rating system, but it'll say sage and paid one. Um, so the primary, the primary software, um, you know, we are, we are probably the market leader. We are the market leader in, uh, in bookkeeping productivity. 

AP: 27:06 So, so you can be confident that there is a very good product in many ways and people will ring out and make them well I'd like to have a trial or a demo or whatever. I'm always slightly curious that what exactly in a trial, what exactly are they trialing? Are they trialing, um, our, you know, the software reliability, are they trialing, you know, what exactly are they are their hopes and dreams? And, and I think in many ways the question for, for your listeners is if it's start off with something pretty simple, which is actually I'm doing data entry and I'm doing data extraction. My, my staff are doing data entry, my clients are doing, these are intrigued too. I really think that in this day and age that this is a good use of my time. And if you start off probably with that simple question in your mind, then you're basically starting on a client journey. 

AP: 27:55 I'm not actually setting yourself up for, I'm trying to achieve, trying to set out to achieve too much too soon. Uh, very often, yes, we have all kinds of advanced capabilities, automation, and buttons. And filters and so on. But I really, you know, want start needs to start the journey with the, with the beginning. And a good place to start is to say, well, if you or yourself or your clients are doing any data entry, then you need to during receipt back. That's number one. Number two is actually the quality of, of two things. One, if the account manager that you deal with, do they actually have the knowledge, one of the extraordinary things, I to be in the clothing business many, many years ago. And you know, we were constantly having to handle new materials and new fabrics as fashion was changed. And of course, we rely heavily on the suppliers, help us how to use these materials in the most economic traction. 

AP: 28:51 But I would urge your, your listeners, uh, to, to be open to the ideas in health, to ask for help because all of the account managers that Receipt Bank had spoken to every week they're speaking to hundreds of accounting firms, bookkeeping, Burns around the world. Guess what? You're not unique. They've seen this problem before and talking about problems. One of the things I would add is kind of a clear idea of what your objective is in terms of parts of your workflow that you want to automate, but also have an idea of do I want to get home party if it's a work-life balance question. Is this a productivity question because I'm getting more and more classroom is as a question of margins. Is that the question of office space? What problem am I actually trying to solve? And if you can actually put those questions or then injected to the account, lamb truth day will help you on that journey depending on what you're trying to, uh, to achieve. 

AP: 29:53 I sort of in the back of my mind sort of go, okay, well what's my pathway when I'm looking at new, something new? And it really is, I think you nailed that. It's people who want to see how's this going to make my life better and prove it to me. Almost prove it. It's like, you know, cause we're all time-starved. So we want to, we want to quickly understand, hey, will this make my life better? And there's no better way than seeing other people having their life be better by something. Right. So check out those and, and you know, I really, you've mentioned a few people that have been working with you for a while. I'm going to reach out. We'll have to reach out, we'll have them on our, on our podcast to talk about Receipt Bank and what they're doing. Uh, and I'm sure they're using other apps and cool things that they're doing. 

MP: 30:42 I think that's helpful for our listener to hear the story. We have a lot of other like bookkeepers that come onto the show to talk about what they're doing and how they're, how they're getting to their own success. And lastly, you, you nailed it with the why, right? The big why. Why do this? Because if you want to go home earlier, it is about productivity. It's about doing things smarter, working smart so you can get what you want in your life. And you know, I don't think there are too many people out there that want to stay late. They want to get home and get with their families. Right? So get over to Receipt Bank, uh, you know, ask your community, you know, who else is using it. I can say that the reason receipt bank is on this is it's, they are a verified, validated, awesome piece of software that's helping bookkeepers in our community. That's why we bring them to the show. So, um, you want to check this out. This is definitely a piece of your future, uh, and see how it can fit into your, into your firm and get you to succeed faster. So this has been so great having you on the show today. 

AP: 31:49 Michael. Thank you very much. It's really been, it's really been a pleasure. I think the bookkeeping the time is not, are tremendous opportunities for people if they want them to, to, to get work-life balance opportunities to make more money, which seems to, to build actually a very, very significant bookkeeping firms or opportunities to actually just shape the client's experience that it's distinctive to the individual firm. So it really depends on what you're trying to achieve, but there's a tremendous opportunity. Any of the above, but it's more that I have that you mentioned a can be achieved right now, uh, at the very exciting times. 

MP: 32:27 Yeah, that's the, that brings up a good point actually. And we're, we were talking before we actually started doing the interview. You mentioned that you know, if you weren't doing what you were doing, you'd be starting a bookkeeping business. 

AP: 32:39 Yes, I would. I would definitely out on Monday morning if I wasn't doing what I was doing, I would be starting a bookkeeping for them. It is a tremendously exciting year in the last, well it's, Gosh, the most exciting thing 35 years ago where, you know, the personal producer and the, and the small business accounting software that we see emerging around the world. We've MIB says age with QuickBooks. [inaudible] say your first books that, that comes to much later. But the primary guest talked to buyers around the world, uh, and that was 35 years ago. And now we find ourselves in a situation where the number of Apps, the number of capabilities, the speed with which things can be done, uh, the value that can be back to the back to their clients is an extraordinary opportunity to, um, to do things that have not been done before. Uh, I'm sorry, I started like Garden Amer, perhaps crazy, a little bit from soundtracks, but so an opportunity to boldly go both. We go to the future. I heard says I'm going to go, he says, well, we'll take that opportunity. 

MP: 33:41 I think they will. And I really love that you've mentioned that because it is part of the purpose of this podcast is this is to inspire our listener. And you know, I think often the listener is out there doing it by themselves. Doing it alone and building a business is never easy. But when you can hear about others that are doing it and you can hear that, yeah, you've picked a good and in fact a great industry to be in and a great opportunity for the future to grow a business to any size that you want, just know you're on the right track. Keep going, keep learning, be clear where you want to get to and the tools and the people and the support are available if you want to get there. And, and it's can be very quick in today's marketplace. So exciting. And uh, I just have to tip my hat to you, Alexis. It's so great to have you on the show. You're an entrepreneur, you're a very nice person, you've got a well-rounded personality and uh, I've had a lot of fun just interacting with you today. AP: 34:44 Michael. Thank you very much. 

AP: 34:46 These benefit a real prison, you know, I can get another donation at some point in the future. 

MP: 34:51 That's an absolute yes to that one. That wraps another episode of The Successful Bookkeeper podcast. To learn more about today's amazing guest and to get access to all sorts of valuable free business-building resources, you can go to Thesuccessfulbookkeeper.com. Until next time, 

MP: 35:08 goodbye.