EP166: Shep Hyken - Focus On Your Client’s Experience

A business that makes life easier for the customer is a way to make you stand out.

Our returning guest, Shep Hyken, who is a customer service expert and New York Times bestselling author, agrees.

His focus is to help businesses build relationships with their customers and deliver amazing customer service which eventually leads to their loyalty.

During this interview, you'll discover...

  • The importance of client experience

  • How to be more convenient

  • How to create a journey map

To learn more about Shep Hyken, visit here.

For his Twitter, go to this link.

To buy his book, The Convenience Revolution, explore here.